Shipping & Delivery

Eligible items may be returned within 60 days of delivery subject to our Return Policy. To request a return email info@feraco.com with your order number. We will provide the next steps after reviewing your request.

Return shipping costs depend on our Return Policy. Please contact us before sending an item back. We will confirm the instructions and any applicable charges.

After inspection approved refunds go to the original payment method. Your payment provider determines when the funds appear.

Eligible items may be returned within 60 days of delivery subject to our Return Policy. Email info@feraco.com with your order number to request a return or exchange. We will review your request and send you the applicable instructions.

We offer free standard shipping within the United States. Processing and delivery estimates vary by item fulfillment location and destination. Please review the shipping estimate shown at checkout.

We ship to supported countries shown at checkout. Available shipping methods costs and estimated delivery times depend on the destination product availability and fulfillment location. Please review the options shown at checkout before placing your order.

All our products are shipped from our fulfillment center and will be delivered by one of our shipping partners (USPS, UPS, FedEx, or Amazon Logistics). In some cases, if you purchased multiple items, they may be shipped in separate packages.

Once your order ships we will email you a tracking number. Use our Track Your Order page with the number in your shipping email. If you need help email info@feraco.com.

Orders shipped to the United States may be fulfilled from our US warehouse or from China depending on product availability. Processing and delivery times vary by item and destination. Please review the shipping estimate shown at checkout. We will email tracking details after your order ships.

We are not responsible for any import charges made by your country's customs. You may have to pay an additional fee, and it is advisable to check the pricing guide at your local customs department. Please note that Feraco is not responsible for lost or stolen packages or packages.

Orders may ship from our US warehouse or be fulfilled from China depending on product availability and destination.

Warranty coverage depends on the product and the nature of the issue. If you believe your item has a manufacturing defect, email info@feraco.com with your order number, photos, and a description of the issue. Our team will review your request and explain the available options.

Care needs vary by material and finish. To help preserve your jewelry, remove it before showering or swimming and avoid chlorine, saltwater, soaps, and harsh cleaners. If it gets wet, dry it promptly with a soft cloth. Check the care guidance for your specific item.

To clean your Feraco jewelry, use a non-abrasive, lint-free cloth. If needed, lightly dampen the cloth with fresh water. Avoid using soap, toothpaste, or any abrasive materials that could damage the coating or color of the bracelet. If you use a damp cloth to clean, be sure to dry the bracelet with a different, dry non-abrasive, lint-free cloth. For more detailed instructions on caring for your Feraco jewelry, please visit our care instructions page.

For comfort and to avoid snagging, we recommend removing jewelry before sleeping. Feraco jewelry is not intended to improve sleep or treat a medical condition.

Magnetic jewelry may affect some electronic devices. Follow your device maker’s guidance and avoid placing the bracelet directly against a smartwatch or other sensitive equipment. If you are unsure, keep the jewelry separate from the device.

You can style multiple pieces together if they feel comfortable and do not catch on clothing or each other. Wearing more pieces does not provide a proven health benefit.

Yes, you can wear your Feraco magnetic bracelet as an anklet. Please keep in mind that your ankle is typically larger than your wrist, so be sure to double-check your ankle measurement before purchasing. We also offer magnetic therapy ankle bracelets designed specifically for men and women.

Magnets may affect some watches, especially mechanical movements. Check the watch manufacturer’s guidance and keep your bracelet away from the watch if you are unsure.

Over time, pure copper jewelry will naturally patina, resulting in a green, blue, or brown coating on the surface. This patination occurs due to exposure to oxygen and water, and the patina can transfer onto your skin, causing green markings on your wrist. If you want to prevent or prolong the patination process, it is best to keep your copper jewelry dry and avoid water contact. However, if you frequently wear copper jewelry while showering, swimming, or sweating, you can expect your jewelry to show signs of discoloration. Feraco offers magnetic jewelry made from other metals that do not tarnish or patina, such as stainless steel and titanium, for those who wish to avoid the extra care required with copper jewelry.

Feraco jewelry is intended as an accessory, not a medical treatment. If you have an implanted medical device, are pregnant, or have a health concern, ask your healthcare professional and follow the device manufacturer’s guidance before wearing magnetic jewelry.

Magnetic jewelry can affect some electronic devices and magnetic media. Follow the device manufacturer’s instructions and keep the bracelet away from devices or components that may be sensitive to magnets. We cannot guarantee compatibility with every device.

Your bracelet should feel comfortable and allow natural movement without pinching or restricting circulation. Use the product size guide to choose a fit and contact us if you need help with sizing.

Compare the materials, dimensions, finish, and size shown on each product page. Choose the style and fit that suit your preferences. The jewelry is not intended to diagnose, treat, or prevent a medical condition.

If you need additional bracelet links, email info@feraco.com with your order number, bracelet model, and the number of links requested. Our team will confirm whether compatible links are available, any cost, and the expected delivery time before proceeding.

If you haven't received an email confirming your purchase from us, please let us know immediately by emailing info@feraco.com. Please provide your full name and shipping address so we can quickly resolve the issue. We recommend checking your spam or other email folders first as our emails may sometimes end up there.

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Just contact us right away, we'll be happy to update your mailing address. Simply email us your correct, full address and order number at info@feraco.com, and we'll take care of the rest. Please note that any changes to your order cannot be made once it has been shipped from our warehouse, as per our Terms & Conditions.

If you need to change or cancel an order email info@feraco.com with your order number as soon as possible. We will check whether the order can still be changed before shipment. Once shipped changes may no longer be possible. Eligible returns and exchanges are subject to our 60-day Return Policy.

Yes. We understand that the safety of your personal information is extremely important. To protect your personal data and credit card information from unauthorized access, Feraco uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.